How the E-Commerce can reduce cycle time, improve employees' empowerment and facilitate customer support.

E-Commerce is an electronic system that enables all the suppliers, manufacturers or even the consumers to sell or purchase the products or services through a convenient ways. Besides that, they also can communicate through this web site, forum and others. Through the E-commerce, we can reduce cycle time, improve employees. employment and facilitate customer support. But, how?


Reduce the cycle time

For all the business person, time consider as money. How the E-commerce reduce the cycle time?Cycle time is the time where a process needed to complete from beginning until the end of it.
E commerce can help to reduce the cycle time by creating a fast and direct system without wasting any valuable time. From the system, it will immediately get to the suppliers without wasting time and money to go to the shop and they can make the payment online through credit cards. After the company receives the orders and payment, they will prepares the items accordingly and send it to the customers. Thus, the e-commerce can reduce the cycle time of this process.

Improve Employees' empowerment

Empowerment is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one's own destiny.

When conducting the E-Commerce, the company will need the employees to check on the system and process any transactions that requested by the customers. This allows the company to give more power and responsibility to the employees and thus, they have more flexibility in conducting their works. Nowadays, by having this system, the employees even can work at their own house and can provide a quick response or feedback to the customers through the internet.

Facilitate Customer Support

E-commerce also can facilitate customer support because it can provide unlimited shopping hours for customers to place their order as it is run on a 24 hours basis.
E-commerce facilitates customer support by providing a wide range of technological solutions and communication opportunities . Retaining customers by satisfying their needs is the core of customer service. By enabling customers to find detailed information online, customer service can be greatly improved.