E-government is small form of electronic government. E-government is an activity that takes place by digital process over computer network. It builds interaction between the government, public and private sector. E-government may define as new or transformed ways to build relationship and improve government process between citizens and government by networks.E-government was launch and lead Malaysia to Information Age. It used internet technology as a platform in exchanging the information, providing services for citizens of Malaysia. It seeks to improve the convenience, accessibility and quality of government services. It improves information flows and processing speed of deal with government.
Implementation of e-government started since the introduction of Multimedia Super Corridor (MSC) in 1996 by the Malaysian government.
Implementation of e-government started since the introduction of Multimedia Super Corridor (MSC) in 1996 by the Malaysian government.
The implementation status of e-government project in Malaysia:
* Project Monitoring System (SPP II)
* Human Resource Management Information System (HRMIS)
* Generic Office Environment (GOE)
* Electronic Procurement (EP)
* Electronic Services (E-Services)
* Electronic Labour Exchange (ELX)
* E-Syariah
Ways to encourage more citizens to use the e-government applications:
1) Provide websites with multiple language versions.
2) Increase awareness through TV and radio advertisements, and organizing workshops at shopping malls.
3) Provide consultation services on how to use those services.
4) Simplify procedures needed to access to the e-government services.
The most important factor that drives the implementation of e-government services to another greater height is the satisfaction of customer. “give the people what they want” is the phrase that drives the adoption of online government services. As government executives focus on tailoring online services to meet the needs of specific customer segments, just as businesses do, e-government programs will be more successful and deliver greater returns on the investments.
Ways to encourage more citizens to use the e-government applications:
1) Provide websites with multiple language versions.
2) Increase awareness through TV and radio advertisements, and organizing workshops at shopping malls.
3) Provide consultation services on how to use those services.
4) Simplify procedures needed to access to the e-government services.
The most important factor that drives the implementation of e-government services to another greater height is the satisfaction of customer. “give the people what they want” is the phrase that drives the adoption of online government services. As government executives focus on tailoring online services to meet the needs of specific customer segments, just as businesses do, e-government programs will be more successful and deliver greater returns on the investments.
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